Bed Bath & Beyond at 17401 Ventura Boulevard, Encino, Los Angeles, California.

This is the last time I will shop at Bed Bath and Beyond. I came into the store because I had a coupon. However, that coupon did not load properly, and they could not get the bar code from my phone. After spending an hour looking around and grabbing more items than I can in for(which happens) they would not give me the 20% discount because the coupon failed to load!!!!! REALLY! In this day and age where shopping is happening on line and a customer comes to your empty store to spend money because they have a coupon, why would the manager just not give me the 20% on my $60 purchase.????? Instead ( her name was Emily) she told me I could come back when the coupon loaded properly which could take 24 hrs!!! Hence, I walked out of the store and purchased my items online instead! And they wonder why their stores are empty? Come on Bed Bath, a customer who came in to use a coupon... you would rather them walk out and not spend any money and never come back again because you could not give a lousy 20% What a shame. That could have gone so differently.